Automating the Ecommerce Buying Journey (hosted by The Fashion Network)

How to use automation to acquire and retain customers!

An hour-long professional development webinar, looking at what automation technology, and business processes, you can implement to provide a flawless end-to-end customer experience.

Chaired by Davina Lines – Managing Director of The Ecommerce Club




Thomas Day – Managing Director of Screen Pages Ltd

Alex Weston – Channel Account Manager of Brightpearl

Discussion points:

Most common frustrations customers experience with non-automated purchase journeys.

Positive buying experience that retains customers?

Examples of existing ecommerce businesses that provide a great automated experience.

Optimising your ecommerce platform for automation.

Digitisation of your retail logistics to ensure there’s a smooth end to end process for the consumer.

How to ensure your ecommerce platform integrates to your logistics systems seamlessly.

How convenience drives customer retention.

Future trends within retail automation to watch out for.

The event is finished.


Jul 14 2021


9:00 am - 10:00 am

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