Big tech and the erosion of access to justice on a platform near you.

The impact that big tech is having on politics, privacy and our lived environment is increasingly attracting public scrutiny.



The impact that big tech is having on politics, privacy and our lived environment is increasingly attracting public scrutiny. Yet one of the more invisible stories that has been playing out for some time is the eroding effect big tech is having on access to justice for not just minorities and those who are underprivileged, but for the general public. As these platforms have grown, our ability to communicate and resolve errors and disputes has diminished, with increasingly dangerous and lethal results. In this presentation we’ll look at the settings that have created this environment, some examples of how this is playing out online, and what we can do about it.
Presented by Andrew Apostola, CEO, Portable
What we’ll cover
In this hour-long keynote presentation, Andrew Apostola, CEO of Portable will walk through his recent research into some of the practices large technology companies are employing to deal with the very real issues that arise with their users. What happens when technology companies grow their tech-stacks faster than their dispute resolution divisions? What type of rights and experiences are we giving up in exchange for more accessible technology?
The webinar will include:

Case studies of issues arising at Robinhood, Grindr and Airbnb

Historical legal environment that has led to our current internet

Discussion around ways we can design and deploy more ethical approaches to technology and platform design

About our speakers

Andrew Apostola is the CEO and co-founder of Portable (, a purpose lead tech and design company founded in Melbourne, Australia. Portable uses design and technology to help organisations transform the way in which they deliver services, particularly in the areas of justice, healthcare, education and government.

Andrew’s main areas of focus are in justice, government and mental health and he works actively in these areas through his various roles. He is the author of a range of publications, including Taking Back Retail (2012), which looks at how brands can move into the digital age; Hacking the Bureaucracy (2016), a guide to government innovation; Redesigning Work (2017), a report into how design can respond to the changing workforce; and Data Driven Design (2019) which outlines the case for merging design and data analytics into the same discipline.

Who’s it for?

The session is designed for the following audience:

Members of the public and practitioners who are interested in the application of justice in technology settings

Designers and technologists seeking to understand the ethical implications of the products they build

Academics and students seeking to learn more about the role the internet plays in shaping our real life experiences

The event is finished.


Oct 20 2021


10:00 pm - 11:00 pm

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