Continuous Conversations: The New Frontier in Digital Engagement



Accelerated by the pandemic, customer service is evolving rapidly, going from digital-optional to digital-first and from necessary evil to a strategic imperative. Reactive customer service is no longer good enough.

Tomorrow’s winners will:

Provide both reactive and proactive, digital-first customer service

Transition from one-and-done service to continuous conversations

Go from discrete service journeys to orchestrated life journeys with the customer

Leverage to make it all happen

What are the top trends in digital customer engagement? How can you orchestrate continuous customer conversations at scale with context, ML, AI, and next-gen knowledge management? How are forward-thinking organizations already doing it?

The event is finished.


Aug 18 2021


2:00 pm - 3:00 pm