Designing the Participant Experience (hosted by Code for Canada)
Learn how we can use service design tools to consider the participant experience holistically and facilitate better research outcomes
As design researchers, we miss that participant experience can be the key to great data and great research outcomes. By investing in the trust relationship you have with your research participants, you invest in their willingness to engage openly and comfortably with your research and its objectives.
A good participant experience frees participants from the emotional and cognitive toll of being responsible for their own wellbeing and privacy, by providing a tangible demonstration for your care of the same. This talk will be a walkthrough of how we can use the tools of service design to consider the participant experience holistically, and ultimately facilitate better research outcomes by facilitating those needs.
About the speaker:
Andrew Lovett-Barron is a strategic design consultant and founder of Knowsi, the consent manager for qualitative research.
Andrew was a principal designer and team lead at IDEO and the first designer on the US Digital Service team at the Pentagon. In 2017/2018, he was a Public Interest Technology fellow with the New America Foundation, and lead design mentor for the Innofounder startup accelerator from 2018 to 2020.