Exec Briefings – Designing Programs to Deliver Customer Centricity
The CDP Institute of ANZ invites you to join industry experts in a new webinar program centred around customer & citizen centricity.
The CDP Institute of Australia and New Zealand invites you to join industry experts in a new executive briefing webinar program centred around customer & citizen centricity and creating a quality experience.
Over lunch online, you will access international and local customer specialists sharing lessons learned, leadership examples, practical strategies, change management and technology expertise.
In this month’s webinar, we will cover:
The most critical components of customer transformation – vision and strategy
Customer value management
Customer Data Platforms in Australia
A customer transformation tool to assess your maturity
Presented by Graeme Jeffrey Boorer who has a passion for designing and implementing customer or citizen-centric, quality “experience” programs that deliver measurable results. Besides sharing expertise, he mentors senior executive teams to create enterprise-wide buy-in and momentum move from ‘product focus’ to ‘customer-centricity.’
The Special guest for November will be Gautam Mahajan, President of Customer Value Foundation and global leader in Customer Value Management.
Mr Mahajan worked for a Fortune 50 company in the USA for 17 years and had hand-on experience in consulting, training of leaders, professionals, managers and CEOs from numerous multinational corporations. He is also the author of widely acclaimed books “Customer Value Investment: Formula for Sustained Business Success” and “Total Customer Value Management: Transforming Business Thinking.” He is Founder Editor of the Journal of Creating Value and runs the global conference on Creating Value.
A Customer Data Platform expert in Australia will also join the program discussing their technology and how it is bringing together data to drive customer engagement and experience.
Register to save your place and have the details sent to your email.
Date, Time & Zoom Link