GlobalScot Robin Speculand – World-class digital transformation (learn how DBS Bank became the best)
Less than one in five organisations completes digital transformation successfully. Learn how DBS Bank became one of the world’s best.
Digital transformation impacts every part of your business, yet fewer than one in five organisations completes it successfully.
This informative, engaging and exclusive masterclass shares how DBS Bank transformed from a traditional bank to the world’s best by leveraging digitalisation.
DBS has been awarded the World’s Best Bank for the past three years and ranked among the top 10 digital transformations of the past decade by Harvard Business Review.
Under the stewardship of CEO Piyush Gupta, the bank transformed digitally by focusing on three strategic principles:
Become Digital to the Core
Embed Ourselves in the Customer Journey
Culture by Design
Find out what the bank did differently to implement its strategy, its hard-won insights, proven practices and relevant anecdotes you can apply on your digitisation journey.
Specifically, you will discover how DBS Bank:
Aligned its digital purpose in a way that inspired everyone
Adopted the term “GANDALF” to transform its technology architecture
Engaged employees from the start and encouraged innovation through hackathons
Put customer journeys at the core of everything the bank does
Transformed to a totally data-driven organisation
Became the first bank in the world to launch an ecosystem platform
Adopted agile, DevOps, design thinking, AI, ML and other strategic tools
Set up ways to measure its digital strategy, showing on its P&L that digital customers are twice as valuable as traditional customers
Woven throughout this masterclass are intriguing lessons, best practices and stories stemming from Robin Speculand’s three years of research and interviews for his new book – World’s Best Bank: A Strategic Guide to Digital Transformation.
About the speaker
Robin Speculand, GlobalScot, is a recognised pioneer and expert in strategy and digital implementation. He is driven to transform strategy implementation globally by inspiring leaders to adopt a different mindset and approach. The founder of three companies and three business associations, Robin is CEO of Bridges Business Consultancy Int and co-founder of the Strategy Implementation Institute and the Ticking Clock Guys. A TEDx presenter, facilitator for IMD and an adjunct faculty member for Duke CE and Singapore Management University, this international bestselling author has sold more than 50,000 books worldwide.