Chatbot & Virtual Assistants in Scotland’s Government

Local Government IS embracing Emerging & Automation technologies to make service delivery more effective & efficient for the citizen



Chatbots in Local Government free up staff to deal with the more complex queries, or those which require a human touch.

Many local authorities have now adopted chatbots that act as virtual assistants, answering frequently asked questions from the community 24 hours a day, 7 days a week and meeting the customer service expectations that have been set my the likes of Amazon & Google.

  • What do I put in the brown waste bin?
  • What childcare options are available in my area?
  • How do I report ASB in the park?

Councils have the knowledge base to power a chatbot capable of answering even the most obscure of queries. This is because they know:

  • why people call
  • which services are most commonly called
  • how to respond to questions and/or how to direct them to services

This session will look at:

  • which Local Authority service areas have benefited from a chatbot implementation/strategy
  • the different chatbots technologies available
  • AI-driven chatbots

We look forward to seeing you there.

The event is finished.


Sep 29 2021


5:00 am - 11:00 am

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