Hewlett Packard Enterprise Paves a Path to a Better Future – CX Through a Journey Lens
How HPE designed a unifying, actionable future-state vision to prioritize against.
HoC’s webinar series: CX Through a Journey Lens.
PREPARING FOR TOMORROW’S TECH TODAY
To prepare for the future of technology, Hewlett Packard Enterprise (HPE) partnered with Heart of the Customer to understand their current-state customer experience. Utilizing HoC’s proven approach to customer journey mapping to drive change, HPE was able to identify what their customers need from them today, and design, prioritize, and implement initiatives that will ensure an improved experience tomorrow.
In this discussion, the sixth episode in our monthly CX Through a Journey Lens series, host Nicole Newton, HoC’s CX Practice Lead and co-author of How Hard Is It to Be Your Customer, talks with Percy Rose and Susana Esteban of HPE about how they have matured their CX program since completing the mapping initiative last year.
Attend this webinar to learn how HPE:
Created a unifying vision of the future journey, to facilitate the prioritization of initiatives.
Launched an ongoing customer listening program to monitor and fuel improvements.
Developed change management skills to ensure their efforts drive results.
Designed a CX dashboard that ties the journey experience to business outcomes.
This is Episode 6 in Heart of the Customer’s webinar series: CX Through a Journey Lens.