Prioritizing the Customer Experience

Join service professionals and decision makers at Prioritizing the Customer Experience roundtable on September 28 2021.



Customer experience has not always been front and center in medical device field service, but that’s changing. Service organizations are moving away from product-centric thinking and putting the customer (and patient) first. But where do you begin the transformation process?

Join Juan Cruz from Fresenius Medical Care, and Sidney Laura from Aquant as they discuss how to prioritize customer experience in service. Understand what steps you can take today to demonstrate quick value, and how to enact longer-term changes as part of an organizational-wide transformation.

We’ll discuss:

How to prioritize short and long-term strategies to improve customer experiences across all aspects of the service lifecycle

Data-driven methods you can enact today to capture customer sentiment and develop proactive service solutions. And strategic ways to get ahead of customer complaints.

Tips to upskill the workforce today that will lead to long-term improvements. Even in a tight hiring market, you can take steps to ensure every member of the team delivers top-notch service.

The event is finished.


Sep 28 2021


3:30 pm - 4:30 pm

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