The Customer Conference June 15th and 16th

The Customer Conference is the largest independent global Customer Success Conference



We have some truly awesome news for you! We have decided to change The Customer Conference from a paid event to a Free event for the June 15-16 edition ONLY!

We are celebrating our last fully virtual conference, and this is a great opportunity for us to give back to the global Customer Success community!

We have gathered world-class speakers with groundbreaking content to share with you, making an impact in the evolution of the global Customer Success scene and taking it to the next level: Excellence.

The Customer Conference is the leading international independent Customer Success conference for tech companies that brings together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks. This virtual LIVE event is the largest independent Customer Success conference on Earth!

Pathways to Excellence is the central theme of this event edition. Now more than ever, we need to continually innovate and find pathways to success. Making Customers successful requires not only best practices but excellence in all areas of your business. Our next conference is dedicated to showing you these pathways to success. Our key objective is to enable you to elevate to Excellence.

Stream 1 will focus on Customer Success strategies and Innovative pathways that will guide you to the next level of excellence in your organization.

Stream 2 will be talks, panels, and workshops on how to execute strategies that deliver true excellence in customer management.

Stream 3 will focus on the strategy of ensuring your People have the ability to succeed in making customers succeed whilst minding themselves with wellbeing strategies.

Stream 4 is Leaders’ Insights – CS Leaders will talk about developing strong teams, aligning company objectives with customers’ goals, and ultimately achieving success for both customers and the business.

Stream 5 is the Demo Stream where world-class CS Technology companies will demonstrate Best Practice in driving value for your customers to make them successful.


2 days loaded with handpicked high-quality content

First-rate independent program: sessions, panel discussions, fireside chats, masterclasses, AMA sessions run by the industry-recognized leaders 

Advanced virtual platform organizing the program in 5 streams

Learn from the industry Thought Leaders – sharpen your CS strategy, improve current processes and accelerate the growth of your company

All streams are hosted by CS professionals

Demo Stream dedicated to showcasing leading CS tech solutions


Full access to all sessions on June 15-16 including Q&A and polls

Access to sessions recordings up to one month following the event on the event platform

Access to demo track and virtual exhibition of CS leading platforms

Full access to all tools of the AI-powered event platform

Networking with the global CS community through chats and video calls


Best practices to deliver true excellence in customer management

Innovative strategies, solutions, and frameworks to start straight away

Enlightening conversations about today’s new ways of working and wellbeing

Inspirations to create and run a people first, as well as effective work environment

Loads of new connections worldwide

The event is finished.


Jun 15 - 16 2021


9:00 am - 3:00 pm

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