The Digital Age In Banking, Financial Services And Insurance
Discover how ASEAN financial institutions are implementing their digital fluency roadmaps, and why having a phygital strategy is critical.
In AIBP’s 2021/22 ASEAN Enterprise Innovation Survey, 27% of respondents indicated that digital transformation in their organisation is focused on new business opportunities, innovation, and product enhancements, while 21% indicated that efforts are focused on customer centricity and personalisation. 32% cited lack of talent as a bottleneck in their digital transformation journeys with 50% of respondents looking to prioritise talent upskilling.
In addition to implementing machine learning and robotic process automation, financial institutions are also embracing tools including low/no code platforms to accelerate innovation. Work in financial institutions is evolving at a breakneck pace that digital fluency is now required in traditional roles. Furthermore, digital has altered the fundamental architecture of how financial institutions operate and serve their customers, who now expect highly personalised and relevant experiences. By leveraging the power of phygital, financial institutions will continue to innovate and provide convenient solutions to customers.
Join us in our upcoming focus group discussions to discover how regional financial institutions are riding the digital wave, implementing their digital fluency roadmaps, and why having a phygital strategy is critical.
Executive Director, Technology
Standard Chartered Bank
Vice President, Customer Experience Group
Principal Research Engineer
KLabs, Kasikorn Business Technology Group (KBTG)